Responsibilities

General:

• Work with technology partner(s) as required to open, update, and resolve tickets.
• Communicate with clients as needed for updates, escalations, and ticket closure upon resolution.
• Handle escalations to Level 3 for clients or technology partner(s).

OpenShift:

• Provide Kubernetes expertise across multiple distributions, focusing primarily on Red Hat OpenShift.
• Use OpenShift CLI, GUI, and API to log in and troubleshoot affected systems (OpenShift 3 and 4+).
• Support and troubleshoot OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking.
• Manage storage requirements, storage classes, CSI drivers, and backends within the OpenShift context.
• Support and manage Kubernetes Operators and lifecycle management.
• Utilize Git/source code management, pipelines, Ansible, and other automation tools.
• Maintain OpenShift architecture and design, including roles and node types.
• Investigate OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking issues, escalating to networking teams as needed.
• Review and resolve storage requirements and connected storage issues, escalating to storage teams as necessary.
• Troubleshoot Kubernetes Operators and lifecycle management to maintain platform operational status.
• Leverage client and OpenShift monitoring and visibility systems for problem validation and gathering additional metrics.
• Develop and enhance existing automation, building additional code to improve efficiency and processes.

OpenStack:

• Use OpenStack CLI, GUI, and API to log in and troubleshoot affected systems (OpenStack 13 and 16+).
• Support OpenStack architecture and design, including roles and node types.
• Troubleshoot OpenStack network plugins like Juniper Contrail and hardware passthrough technologies like SR-IOV for networking and GPU.
• Resolve connected storage issues in the context of OpenStack, escalating to storage teams as needed.
• Use Git/source code management, pipelines, Ansible, and other automation tools.
• Develop and enhance automation processes, building additional code for improved efficiency.

Qualifications

• Experience in an operational role, e.g., Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting production platforms.
• Expertise in enabling and onboarding application/development teams and managing active user bases via change management processes.
• Hands-on experience with enterprise Kubernetes distributions, including Red Hat OpenShift Container Platform.
• Familiarity with architecture, design, deployment, or administration on any cloud container platform (e.g., OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry).
• OpenStack architecture, design, deployment, and operational management experience.
• Knowledge of testing methodologies and CI/CD tooling (e.g., Jenkins, Tekton).
• Experience with cloud-native engineering and CI/CD pipeline development or usage.
• Proficiency in platform observability tools (Dynatrace, Datadog, Prometheus, Grafana) and alerting systems (PagerDuty, Healthwatch, Alertmanager).
• Familiarity with CLI and management tools like oc, kubectl, Helm, and openstack.
• Experience with GitOps workflows and tools like Kustomize for declarative Kubernetes object management.
• Infrastructure automation expertise using Terraform, Ansible playbooks, or equivalent tools.
• Proficiency in SCM tools such as Git, Subversion, or Gerrit.
• Knowledge of Bash/Shell scripting.