Company Overview

Maxlife Health Enterprises Pvt Ltd., established in 2007. Maxlife, with a team of 11-50 employees, is a pioneer in setting new standards for medical solutions. Visit our website: www.maxlifeind.com.

Requirement: only females can apply for this role .

Staying near to jayanagar 8th block can apply

having 2 to 3 years experience can apply not more experience as salary package is not more than 35 thousand per month

Job Overview

Maxlife Health Enterprises Pvt Ltd. is seeking a Junior Sales Operations professional to join our dynamic team in Bangalore Urban. This full-time role requires 1 to 3 years of relevant experience. The ideal candidate will streamline our sales processes, enhance sales strategies, and optimize performance metrics to ensure our services continue to exceed customer expectations in the health care sector.

Qualifications and Skills

• proven experience in data analysis to derive actionable insights and support sales strategy adjustment and enhancement.
• proficiency in sales forecasting to accurately project future sales and contribute to effective company planning.
• strong skills in CRM management for tracking customer interactions, facilitating efficient communication, and improving customer satisfaction.
• ability to generate comprehensive reports that detail sales trends, performance against KPIs, and strategic recommendations.
• excellent cross-functional collaboration skills to work seamlessly with different departments and drive unified goals.
• expertise in process improvement (Mandatory skill) to enhance and streamline sales procedures for optimal results.
• in-depth knowledge of sales strategy (Mandatory skill) to develop competitive and effective approaches for market success.
• capability to monitor and interpret performance metrics (Mandatory skill) for optimizing individual and team productivity.

Job Summary:

The Sales and Operations Support Specialist will be responsible for supporting the sales team, managing customer relationships, coordinating order processing, ensuring inventory accuracy, and maintaining compliance in documentation. This role will also be pivotal in providing timely and accurate information to support business operations and drive continuous improvement within the organization.

Key Responsibilities:

1. Sales Support

• Prepare and deliver accurate sales quotes in a timely manner.
• Maintain high accuracy in quotes and pricing information.
• Provide fast and efficient responses to requests from the sales team.
• Assist in successful product demonstrations to clients as needed.

2. Customer Relationship Management

• Manage lead entries and updates in Zoho Books on a weekly basis.
• Prepare and update customer reports in Zoho Books regularly.
• Monitor and improve customer satisfaction scores through active engagement.
• Respond promptly to customer inquiries to enhance customer experience.

3. Order Processing and Coordination

• Process orders efficiently from receipt to shipment, ensuring minimal delays.
• Maintain a high accuracy rate for all orders processed.
• Meet weekly targets for the number of orders processed.
• Ensure on-time deliveries to maintain customer satisfaction and trust.

4. Product Knowledge

• Participate in and score well on quarterly product knowledge assessments.
• Complete new product training programs and stay updated on product lines.
• Assist sales managers in matching products to customer needs effectively.

5. Administrative Efficiency

• Ensure timely submission of reports and maintain high standards of documentation accuracy.
• Complete assigned administrative tasks punctually each week.
• Support interdepartmental activities to improve operational efficiency.

6. Inventory Management Support

• Maintain accuracy in inventory reporting and assist in stock management.
• Provide timely alerts to management regarding stock levels.
• Proactively prevent stockouts through efficient reporting and forecasting.

7. Marketing and Sales Collateral

• Prepare and update sales materials on a monthly basis.
• Ensure high-quality materials by coordinating with the sales team for feedback.
• Distribute information on new products to relevant stakeholders in a timely manner.

8. Compliance and Documentation

• Ensure compliance with internal audit requirements and regulatory standards.
• Regularly update and maintain accuracy in regulatory documentation.
• Maintain high accuracy in all company records and files.

9. Continuous Improvement

• Contribute to process improvement by identifying areas of inefficiency and suggesting enhancements.
• Implement approved suggestions and track improvement metrics.
• Complete relevant industry certifications and trainings to stay current with industry standards.

Key Performance Indicators (KPIs):

• Number and accuracy of sales quotes prepared weekly.
• Average response times for sales support and customer inquiries.
• Customer satisfaction scores and on-time delivery rate.
• Accuracy in inventory reports and prevention of stockouts.
• Compliance score in audits and documentation accuracy.
• Contribution to process improvement and completion of certifications.