Primary Responsibilities: 

Utilize out-of-the-box or value-add administrative features to fulfill business requests and initiatives

Stay up to date on relevant industry trends and best practices and constantly exchange ideas 

with other developers to automate common employee workflows (pw reset, software requests, etc.)

Ability to evaluate, document and develop integrations with new or existing enterprise platforms

Ability to align our platform with best practices and new solutions released by ServiceNow

Contribute to the technical requirements surrounding complex business or process changes

Keep pace with your knowledge of changes coming from ServiceNow in their new releases

Provide innovative solutions and ideas for process or platform automation

Day to day administration of the platform which includes patching, upgrades, break fix items, performance monitoring and guiding end users as to the best way to use the platform

Other duties as assigned by your leadership 

Knowledge, Skills and Abilities: 

Strong development experience within ServiceNow

Basic knowledge of Agile development methodologies

Ability to communicate complex technical information to a variety of audiences (technical and non-technical)

Ability to effectively prioritize work, balancing support volume with project/product driven roles

Ability to work independently and as part of a global team

Qualifications

Bachelor’s degree in related field (or equivalent experience) required

Minimum of 2 years of ServiceNow developer/admin experience

Knowledge with JavaScript, Angular, PowerShell, MySQL, Web Services (REST/SOAP)

Certified ServiceNow Admin (preferred)

Certificated ServiceNow Application Developer (preferred)

ITIL Foundation Certification (preferred)