Analyst – International Voice Operations – Customer Care – Customer Operations Responsibilities

- Review customer service notes

- Check status of services on account in diagnostic tools

- Take appropriate steps to resolve customer's problems

- Troubleshoot technical issues related to customer’s services

- Communicate effectively and close the loop with clients in case of observations

- Update status in internal as well as client tools

- Meet process expectations with high quality standards and adherence to SLAs

- Graduate either Fresher/Experienced

- Good communication and interpersonal skills

- Ability to quickly and efficiently assimilate process knowledge

- Professional in conduct/behaviour, appearance and communication

- Understanding of web technology and cable setup

- Reliability in terms of attendance and timing

- Flexible for 24x7 shifts

- Should not have any commitments – part time courses, tuitions, etc. that hamper work

performance

Preferred Qualifications

- Basic knowledge of excel

- Experience in troubleshooting related process

- Ability to analyse information and evaluate results to choose the best solution and solve problems