Key Competencies:

- Ability to execute various programs required for high conversion of leads into sales.

- Adaptability, innovation, and excellent teamwork skill

- Ability to work under pressure.

- Excellent communication skills.

- Attention to Detail.

Responsibilities:-

- Improving lead management processes, TATs for enabling maximum lead conversion.

- Understanding the various projects to be able to provide clear explanations to the clients.

- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centres.

- Generating higher walk-ins from all types of leads

- Cross-using leads for various projects

- Setting up processes and systems to effectively originate and service the leads.

- Handling escalated customer queries, concerns, suggestions, feedback etc. and managing their expectations

- Preparing MIS, updating all necessary systems, trackers and customer history details for seamless management at all times.

- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.

- Carrying ownership for every customer query.

- Recommending potential products or services to management by collecting customer information and analysing customer needs.

Requirements:-

- Graduation