Company Overview

Margadarsi Chit Fund Pvt Ltd., part of the esteemed Ramoji Rao Group, is a 62-year-old, trusted financial services provider, renowned for its diverse financial solutions. With a presence across Telangana, Andhra Pradesh, Karnataka, and Tamil Nadu, the company operates 118 branches and is headquartered in Hyderabad. As a customer-centric firm, Margadarsi Chit Fund Pvt Ltd. employs a dedicated workforce of 1,001-5,000 individuals, delivering exceptional services in the financial sector.

Job Overview

We are seeking a Lead Support Executive specializing in Digital Marketing for our Hyderabad location. This is a full-time position at a junior level, requiring a minimum of 1 year of experience. The role involves leveraging digital marketing strategies to enhance our financial solutions, engaging with customers, and fostering brand trust and loyalty.

Required Skills

• Good communication skills (Mandatory skill) are essential for effective interaction with customers and conveying financial solutions clearly and professionally.
• Analytical thinking (Mandatory skill) is required to assess marketing strategies and customer data, improving digital campaign effectiveness.
• CRM knowledge (Mandatory skill) is crucial for managing and optimizing customer relationships and ensuring satisfaction and loyalty.
• Product pitching abilities to effectively present our financial products and services to potential clients, driving conversions.
• Proficiency in multiple languages to communicate and engage with a diverse customer base across different regions.
• Strong convincing skills to persuade potential customers, addressing their needs, and promoting our financial products.
• Ability to adapt and learn new digital marketing tools and trends to stay ahead in the competitive industry.
• Strong organizational skills to manage multiple marketing campaigns and customer inquiries efficiently.

Roles and Responsibilities

• Develop and implement digital marketing strategies to promote Margadarsi Chit Fund's financial solutions.
• Engage with potential and existing customers, understanding their needs and suggesting suitable financial products.
• Utilize CRM tools to track and maintain customer interactions, ensuring a personalized and effective service experience.
• Participate in product pitching sessions, conveying the benefits and features of our services with clarity and enthusiasm.
• Collaborate with the marketing team to enhance digital campaigns and improve outreach efforts across different platforms.
• Analyze campaign data and customer feedback to refine marketing strategies and improve service offerings.
• Provide multilingual support to customers across different states, ensuring communication is clear and effective.
• Work towards achieving set targets for customer acquisition and retention, driving company growth and reputation.

Required skills and qualifications

• Graduation or equivalent degree (B Sc, B Com, B. Tech, B.A, BBA and BCA).
• Minimum 1 – 2 years’ experience working in a call centre or customer-support role.
• Female candidates are preferred.