Company Overview

Margadarsi Chit Fund Pvt Ltd is a renowned financial services provider and a part of the respected Ramoji Rao Group. With over 62 years of service, the company is recognized for its customer-centric approach and diversified financial offerings, operating 122 branches across 4 states in South India.

Job Overview

We are seeking freshers for the role of Tele Call at our Bengaluru branch. This is a full-time entry-level position ideal for candidates with 0–1 years of work experience, offering the opportunity to start a career in financial services with one of the most trusted firms in the industry.

Qualifications and Skills

• Excellent verbal communication skills (Mandatory skill) for clear interaction with customers over the phone and efficient information relay.
• Demonstrated ability of active listening (Mandatory skill) to understand customer concerns, answer questions, and provide accurate information.
• Basic computer skills (Mandatory skill) crucial for data entry, accessing relevant software, and maintaining digital records efficiently.
• Good time management skills to handle multiple calls, manage schedules, and ensure timely follow-up with customers.
• Ability to convince people and build rapport with potential as well as existing customers to drive engagement and satisfaction.
• Proficiency in maintaining accurate records of customer interactions, feedback, and outcomes to ensure smooth workflow and reporting.
• Willingness to learn new processes and adapt to changing financial products and telecalling best practices.
• Strong organizational skills for managing call lists, updating information, and following up on pending tasks.

Roles and Responsibilities

• Initiate and receive outbound and inbound calls to existing and prospective customers to explain financial products and services.
• Actively listen to customer needs, respond to inquiries, and address concerns with professionalism and accuracy.
• Convince customers regarding the company's financial offerings and guide them through product benefits and features.
• Maintain systematic records of every customer interaction, ensuring data accuracy and protecting client confidentiality.
• Ensure timely follow-up with interested prospects and resolve queries to achieve high levels of customer satisfaction.
• Collaborate with branch and support teams to meet individual and branch-level targets.
• Update and maintain call logs, feedback, and relevant customer notes for management review.
• Stay updated on company products, policies, and procedures to offer informed solutions and support business growth.