Software Support Engineer



Junior (1 to 3 years)
Posted on Sep 08 2022

About the Job


Job Description for Software Support GET


Job Title              :  Trainee – Software Support

Location              :    Ahmedabad

Qualification        :   BE/B.Tech- CS or IT/MCA/PGDCA/BCA/Bsc. IT/Msc. IT

Experience           :  2 -5 Years


About us:


Mantra Softech is a global hi-tech manufacturer of biometric products and solutions with in-house design and development team. This dream project of like minded visionaries started in 2006, continues to push the envelope on biometric system capabilities. 


Mantra enjoys market leadership in India and is expanding globally with client base in more than 30 countries. Mantra’s major business comes from government, telecom and financial sectors to name few. Mantra’s product portfolio includes Fingerprint Sensors, IRIS Sensor, Integrated Fingerprint Devices, Integrated IRIS Devices, POS / MicroATM / Financial Terminal, IRIS Recognition in Mobile and many more biometric devices. Customer's rapidly growing requirements for complex and sophisticated security system are the inspiration behind Mantra's Innovative products and solutions.


Please visit our website


Job Summary


This role is for Software Support. A software support person helps customer’s developers to implement, integrate company’s software, products, API and SDK as well as helps in troubleshootingthe problems faced during the development and implementation. The person in this job guides users to integrate company’s various production with user’s owned solution.


Roles and Responsibilities


1.      Understanding the various existing or new products of company.

2.      Understanding the product software samples.

3.      Understanding the product implementation techniques in various technologies such as C++, Dot Net, Java, Android, Python etc.

4.      Must be capable of trouble shooting user’s problem. 

5.      Guide users for problem fix. 

6.      Write and maintain documentation about the user’s problem and provide solutions. 

7.      Prepare the FAQ of product based on the problem reported by user v/s solution suggested/worked. 


Key Performance Indicators


1.      Good software/product understating capability.

2.      Good understanding of various development languages such as C++, Dot Net, Java, Android, Python etc.

3.      Good English communication skill.

4.      Good documentation skill


Required Skills


1.      Must have good knowledge in OOPS  

2.      BasicPractical Knowledge of development languages such as C++, Dot Net, Java, Android, Python etc.

3.      Basic practical knowledge of Standalone Application/ Standalone Service/ Web Service/Rest Service.

4.      Basic knowledge in web technology (HTML, JAVASCRIPT, XML) 

5.      Good English communication.

6.      Able to solve problems intuitively.


Qualification and Experience


1.      BE/B.Tech- CS or IT/MCA/PGDCA/BCA/Bsc. IT/Msc. IT

2.      0Years’ Experience



Mantra Softech

Our vision directs our actions. It's our guide. Ensuring that we have a far more significant impact than just our financial success. We enhance our customers' global reach while assisting employees in succeeding, communities to thrive, and industries to function in harmony with the environment.

Our mission is to harness the power of technology and humanity to assist you – the pioneers and visionaries – in revolutionizing, innovating, and creating a significant transformation that propels us forward.

“The never-ending pursuit of developing better work culture for employee”

Corporate Video Link:


We are proud to showcase how much Mantraites like us and gave us a 4.6-star rating on Glassdoor.


Quick Info

·        Work-life balance- Remote and hybrid work mode

·        Women Empowerment: 35% women workforce

·        Average Tenure: 4 years

·        Company Growth: 70% growth 5 Year CAGR

·        Reskilling program: Spend 5Cr YoY ( Sponsoring for PhD, Master Degree, Technical certification)

·        Innovation program: Sponsorship for patents

Company Accolades

Elcina India: won the ELCINA Awards 2019 in the category of Excellence in Electronics Innovation.

CII Design Award: Our Biometric POS Terminal has been recognized at CII Design excellence award

InterCon Dubai: won the Intercon Top50 Innovator's Award 2019 for bringing Innovation in the field of biometric technology.

Electronics Maker Award: won the best company in 2020 under the Make in India Initiative category.

Department of Science & Technology: We have GOI recognized Research & Development Centre.

UIDAI / Aadhaar Certified:We are the Attendance System Provider Company under Platinum Category Indigenous Biometric Design Certified by Federal Beureu Investigation, USA for quality

Interested Candidate Call Me Or What's App : Vibha 9936138175




About the company

Mantra Softech is biometric Machine Manufacturing Company

Company Size

2-10 Employees




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