Working with HR community and experience in wellness/recruitment/travel solutions is mandatory

CTC 800,000 to 1,200,000

Job Description

Locations : Mumbai , Delhi

Sr. Customer success Manager ( Mumbai)

Customer success Manager ( Delhi , Bengaluru )

➢ At 1to1help we define customer success basis follow focus areas.

➢ Build and expand penetration and impact in a portfolio of accounts (Trusted partner)

➢ Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)

➢ Ensure 98% Renewal of revenue in the portfolio

➢ Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics

➢ Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts

➢ Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales

➢ Penetrate deeper into accounts/sponsors

➢ Co-ordinate and collaborate and ensure customer deliver and customer success

➢ Adhere and drive automation and process driven customer delivery

➢ We think how you do something is as important as what you do hence:

➢ Ensure processes are followed key indices are met

➢ Being organized and efficient is critical

➢ Being conversant with tools and digital approaches to deliver outcomes is key

➢ Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors

➢ Leverage data and provide insights and innovation

➢ Collaborate with various teams to ensure innovative and impactful service delivery

➢ Create right metrics present impact and deliver outcomes for sponsors

➢ Leverage data to cross sell products and innovation ideas for customers 

Experience Required:

➢ 5+ Years in Account and Relationship Management roles and managing a team of 1-2 individuals is a must

➢ B2B Experience is a must

➢ Working with HR community and experience in wellness/recruitment/travel solutions is mandatory

Additional Information

Key reasons why this role is special:

Scope - from business, engagement, account management and financials - the scope to learn and grow a rounded business leader

Emerging industry- emotional wellness is here to stay- All studies incl Mck, Deloitte point to India being the hotbed

1to1help- Undisputed leader; innovator

Sourcing

1.Key strengths to look for - experience in enterprise business , account management

2. Where to look for- selling value added services/tech to HR

Required QualificationAny Graduate ,

Job Insights: Important Tips to source better

• Please look for early joiners (Max. 30 Days)
• Prior experience in dealing with HR Fraternity is mandatory
• CTC comprises of 80% fixed and 20% variable.
• There are 3 rounds in the interview process.

Sr. Customer Success Manager-1 (Mumbai) (Budget upto 12 LPA)

Customer Success Manager-2 (Bengaluru/ Delhi) (Budget upto 10 LPA)

Learning & development - Coursera, Upgrad

Mental well-being- WPO, Optum, SilverOak, YD

HR tech- Darwinbox,keka,zoho, freshworks

Benefits administration - Marsh, Sodexho, Gallup