Job Title: HR Operations Specialist

Location: Mumbai (On-site)

Website: https://lovelocal.in

LinkedIn: https://in.linkedin.com/company/lovelocalindia

Qualification: Any graduation/post graduation related to Business or Human Resources

Experience: 5+ Years

About Lovelocal

At Lovelocal, we're committed to building vibrant communities through the support of local Kinara stores. Our mission is to empower small businesses by providing them with the tools and resources they need to thrive in today’s competitive market. By leveraging technology and fostering connections, we aim to enhance the local shopping experience while promoting sustainable practices.

About Our Leadership Team

Our leadership team consists of experienced professionals from diverse backgrounds who are passionate about supporting local businesses and communities. With a blend of expertise in technology, business development, and community engagement, our leaders are committed to fostering a collaborative and innovative environment.

Role Overview

You will be responsible for HR operations including employee engagement, performance management, payroll administration, and recruitment, while ensuring compliance with Indian employment law. As with any early-stage business though, you’ll be required to get involved in a wide range of areas within the business beyond your core responsibilities.

With this wide scope of responsibilities, you’ll have the chance to learn a huge breadth of skills and gain exposure to how a fast-scaling startup is built.

Key Responsibilities

• Manage employee engagement initiatives and maintain open communication channels.
• Manage employee terminations and grievances with professionalism and empathy.
• Oversee performance management and probation reviews.
• Respond to employee queries and provide HR support.
• Handle payroll administration, including collecting information and preparing reports.
• Prepare, review, and manage employment contracts, company policies and other documents.
• Support our recruitment team with the recruitment processes, and onboarding new hires.
• Support employee onboarding, ensuring a seamless experience for new team members.
• Continue to refine our HR processes and best practices.
• Report on and manage HR performance on weekly and monthly basis.
• Manage and conduct internal HR audits and maintain the best practices.
• Create SOPs for new and existing processes.
• Continually optimise existing processes.

Required Qualifications

• Be a systems thinker and creative problem solver
• Very strong intrinsic desire and ability to drive continual process improvement
• Highly resourceful
• Very strong sense of urgency
• Strong organisational skills
• Deep sense of caring toward your work and the people you do it with
• Eagerness to collaborate with others with an orientation for team success over individual
• Fluent level of written and verbal English
• Highly detail-oriented and analysis-oriented, must be good with Excel and Spreadsheets
• Exceptional emotional intelligence
• Ability to create & document new processes
• Exceptional communication skills
• Strong work ethic
• Strong understanding of Indian employment law (required)
• Minimum 4+ years’ experience in HR
• Minimum 2 years of experience in a startup environment (preferred)