Job Overview

The Customer Relationship Executive at Huemn is a full-time, junior-level position based in Hyderabad or Bangalore.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability to provide high-caliber support and resolve inquiries effectively in a fast-paced environment.
• Communication (Mandatory skill): Exceptional written and verbal communication skills to clearly convey information and maintain client relationships.
• Relationship Building (Mandatory skill): Proficiency in developing trust-based relationships to support client satisfaction and retention.
• Issue Resolution: Capable of handling client issues holistically and efficiently, ensuring timely and accurate problem-solving at every touchpoint.
• Active Listening: Skilled in understanding client needs and feedback to deliver the best solutions tailored to photographer and studio requirements.
• Upselling: Experience identifying opportunities to recommend additional features or services that add value and contribute to client success.
• Lead Generation: Proven ability to proactively seek and qualify new business opportunities to grow Huemn's client base within the photography industry.

Roles and Responsibilities

• Act as the primary point of contact for clients, ensuring timely responses and delivering exceptional support for their studio management needs.
• Build and nurture long-term client relationships to drive strong retention, engagement, and advocacy for Huemn's platform and services.
• Assist clients with onboarding, product demonstrations, and training to maximize the value of our studio management technology.
• Monitor and resolve client issues or concerns, escalating complex cases as needed to ensure client satisfaction and prompt resolution.
• Actively identify upselling and cross-selling opportunities that align with clients' evolving needs, contributing to revenue generation.
• Gather and relay client feedback to internal teams, supporting ongoing product improvements and enhancing the customer experience.
• Collaborate closely with sales, product, and support teams to deliver consistent and cohesive service for every client interaction.
• Maintain accurate records of client communications, issues, and feedback within CRM tools and internal systems.