Company Overview

Lords Hotels & Resorts is a chain of 70 independently owned 3/4 star hotels, inns, and resorts, each offering a unique personality and luxurious accommodations ideal for the discerning business traveler. With a warm ambiance and an array of memorable touches, our team of dedicated professionals is committed to delivering exceptional hospitality experiences in diverse locations.

Job Overview

We are seeking a dedicated Food and Beverage Assistant to join our team at our Ankleshwar location. As a Junior-level position, the role requires a minimum of 1 year to a maximum of 3 years of experience in the hospitality industry. This full-time role demands a passionate individual committed to delivering exceptional customer service.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability to provide exceptional service, ensuring guest satisfaction and a positive dining experience.
• Teamwork (Mandatory skill): Ability to work collaboratively with a team to provide seamless service and maintain a positive work environment.
• Food Safety: Understanding of food safety regulations and practices to ensure the health and safety of all guests.
• Menu Knowledge: Strong knowledge of menu items and the ability to communicate this information effectively to guests.
• Communication Skills: Excellent verbal communication skills to interact effectively with guests and team members.
• Attention to Detail: Keen eye for detail to ensure all orders are prepared accurately and served promptly.
• Time Management: Ability to manage time effectively in a fast-paced environment to maintain service standards.
• Problem Solving: Strong problem-solving skills to address any challenges or guest concerns promptly and efficiently.

Roles and Responsibilities

• Assist in setting up dining areas and serving food and beverages to guests as per the hotel's service standards.
• Collaborate with kitchen staff to ensure efficient and timely service of meals to guests.
• Maintain cleanliness and organization of the dining and service areas at all times.
• Provide accurate and detailed information about menu items, ingredients, and allergens.
• Handle guest inquiries and complaints with professionalism and a positive attitude.
• Monitor guest satisfaction and address any issues proactively to enhance their dining experience.
• Adhere to all health and safety guidelines to ensure a safe environment for guests and staff.
• Participate in team meetings and training sessions to continuously improve service quality.