Qualifications

• total work: 1 year (Required)

Full Job Description

Login Infotech is a total IT solutions company based in Bangalore dealing in sales and services of software and hardware products and solutions.

We are looking for a Technical Support Engineer to provide assistance to our customers as well as in-house staff. You will diagnose and troubleshoot software and hardware problems and help install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals and also attend service calls on location as and when necessary. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus.

Responsibilities

• Research and identify solutions to software and hardware issues
• Maintain in-house IT infrastructure and AMC
• EAPBAX maintainence and monioring
• CCTV /UPS managing and monitoring
• IT Asset Management
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments/Hardware Networking/CCTV
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus