Job title: Admission officer ( Counsellor)

Experience: 2-5 years

Location: Faridabad 

Industry type: Education / Edtech

Only female candidates Applicable who have any telesales / in House Sales experience

Job description:

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Responsibilities:

• Responsible to manage & convert leads for versatile comapnies programs which are in collaboration with renowned Universities/Institutes
• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software
• Responsible for adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Maintain effective communication till the time learner is onboarded

Requirements:

• Excellent written and spoken communication skills (English proficiency).
• Strong sales bent of mind, in order to understand and effectively communicate what is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritise tasks, and meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable