Job Description

Roles and Responsibilities-

Vendor & Partner Management

• Identify, onboard, and manage turnkey partners (TPs) and PMCs across multiple regions.
• Conduct meetings, manage registrations, agreements, and ensure compliance with LifeWall standards.
• Take follow-ups with partners as and when required, ensuring alignment with company processes.
• Monitor, check, and approve the activities of TPs and PMCs to ensure adherence to project requirements and timelines.

Project Coordination & Documentation

• Schedule and conduct meetings with TPs, PMCs, and internal teams; ensure proper documentation of all discussions.
• Reward/assign new projects to TPs and PMCs with proper timelines and supporting documents over email.
• Maintain updated project details, vendor documents, and progress reports in CRM.
• Track and record project finances accurately in CRM.

Training & Development

• Organize and manage training sessions for TPs and PMCs, coordinating with internal teams as required.
• Ensure proper documentation of all training activities and compliance with LifeWall standards.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, ensuring smooth communication and customer delight.
• Drive add-on sales targets through upselling and cross-selling opportunities at ongoing sites.
• Collect client feedback regularly, identify potential issues at sites, and escalate red flags for timely resolution.
• Conduct site visits for audits, quality checks, and direct client engagement to ensure transparency and satisfaction.

Reporting & Oversight

• Prepare periodic reports on vendor/partner performance, project progress, risks, and bottlenecks.
• Work closely with project managers, design teams, and internal stakeholders for timely delivery.
• Collaborate with finance and admin teams for vendor billing, payments, and compliance documentation.