Working Hours: 9 hours 6 days a week. The 9 hour shift will be anytime within 6 am to 11pm (8 AM - 10 PM) (split shift option available). Week offs on a weekday and Saturday- Sunday will be working. Mode of working/ Job Location: Work from Home Type: Contractual Basis Job brief We are looking for Customer Service Executives on a Full time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Key responsibilities ● Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction. ● Customer’s first point to contact with a view of customer loyalty and highest customer retention ● Follow communication “scripts” when handling different topics ● Seize opportunities to upsell products when they arise ● Build sustainable relationships and engage customers by taking the extra mile ● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ● Meet personal/team qualitative and quantitative targets ● Become an expert (Gastronauts) on Meat and on Licious processes and capabilities ● Handle all types of queries from customers with confidence and keep records of all the conversations. ● Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation ● Educate and empower our customers and provide better support through Licious ● Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback ● Provide solutions and guide the customer through to resolution ● Escalate critical support issues to the appropriate channel ● Increase customer satisfaction and build loyalty through providing amazing, personal customer support. ● Ensure customers have a pleasant experience with customer service even when they face problems with product Desired profile: Education: Graduation/HSC qualified. Key Competencies ● Good Communication Skills ● Customer obsessed and adaptability to different personality types ● Ability to listen and active problem solving skills logically and critically ● Ability to multitask, set priorities and manage time effectively ● Good interpersonal, numerical and analytical ability ● Ability to handle pressure ● Clear and pleasant speaking voice ● Fluent in Hindi and English ● Quick-witted to understand problems fast ● Tech-savviness (MS offic