Licious, operated by Delightful Gourmet Pvt. Ltd is India’s leading gourmet meat brand. Headquartered in Bangalore. Licious was launched in September 2015 by Abhay Hanjura and Vivek Gupta who sensed a huge business opportunity in offering prime quality meat products that were otherwise dominated by the unhygienic and unreliable wet market followed by frozen meat options which is an unpopular workaround for Indian consumers.

Licious follows an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage, and delivery.

Through this entire supply chain, the freshness and nutritional content of the meat are strictly maintained till the delivery at the doorstep of the consumer. Licious was started with the aim of satisfying customers with world-class meat, fish, seafood, and meat-based products. Powered by technology, Licious delivers within 90 minutes of ordering through either the web site or the Licious app.

About The Role

Are you customer centric, meat lover and passionate about building communities? If yes, we have got the perfect job for you. Licious is looking for a Product Manager to devise solutions, methods and business processes and then drive those to execution to improve customer experience and make a difference in their lives.

Roles and Responsibilities:

• Leveraging voice of the customer and research data to proactively identify opportunities to deliver best in class customer experience solutions
• Conducting and conveying analysis, recommendations and strategy by reviewing the available data
• Responsible for developing and implementing, solutions, methods, business processes to improve customer experience at Licious
• Responsible for cross-functional collaboration to understand opportunities for process development to improve customer experience
• Map customer journey and identify gaps to proactively enable processes to elevate customer experience
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and enable continuous improvement

Skills:

• Customer obsessed and ensures a high bar for consumer experience is maintained
• Extremely strong analytical skills and a structured approach to problem-solving
• High level of detail orientation to be able to build operating plans for the business
• Good influencing skills and stakeholder management skills and ability to collaborate with key stakeholders
• Good project management skills to drive and keep multifunctional projects on track with clearly defined success measures
• Comfortable operating in an environment where there is ambiguity and where priorities and business objectives change and adapt
• Can clearly articulate the organization’s vision, mission and strategic goals and makes practical links between organization strategy and objectives of the business
• Fosters a strong sense of ownership and accountability

Preferred Experience

• Education: B.Tech / MBA equivalent degree
• 1-5 years of hands on experience, preferably in E-commerce or D2C industry
• A data driven mindset with proficiency to analyse data by giving utmost attention to details
• Proven record of partnering cross functionally and managing key stakeholders to create better customer experiences
• A strong communicator, who can successfully represent the organization with key stakeholders
• Has a clear focus on meeting the evolving needs of customers. Develops a customer experience which is consistent with the Licious positioning, promise and values
• Hands-on experience on MS Excel, SQL and other analytical tools
• Ability to evangelize and set strong agendas, to innovate and manage customer experience
• Prior experience of working in high growth start-up is a plus