Job description

Key Responsibilities:

• Greeting Visitors: Welcoming guests, clients, and employees in a professional manner, ensuring they feel comfortable.
• Handling Phone Calls: Answering, screening, and redirecting phone calls, taking messages, and providing basic information to callers.
• Scheduling Appointments: Managing appointments, bookings, and meeting room reservations for staff or clients.
• Administrative Support: Performing basic clerical duties such as filing, data entry, preparing correspondence, and handling office supplies.
• Maintaining Office Appearance: Ensuring the reception area is tidy, presentable, and well-organized.

Key Skills:

• Communication Skills: Clear and professional communication is essential for interacting with visitors and clients.
• Organizational Skills: Ability to manage multiple tasks simultaneously, from answering calls to scheduling meetings.
• Customer Service Skills: Providing excellent service, addressing inquiries, and resolving issues to create a positive experience.
• Computer Skills: Proficiency in office software such as Microsoft Office Suite, email, and possibly CRM systems.
• Handling Mail and Deliveries: Receiving, sorting, and distributing incoming mail and packages.
• Coordination with Other Departments: Assisting other departments with specific tasks or requests when necessary.