About the Role

Lendenclub’s customer support team is looking for an experienced Customer Support Executive for our Mumbai office. The candidate will be responsible for ensuring proper service delivery to the client and timely resolution of queries/concerns raised and constantly looking for ways to improve the overall customer experience with us. You will directly be reporting to the Manager - Customer Support. You will have direct exposure to multiple opportunities which leads to personal growth and development.

Responsibilities & Duties Instructions

• Proactively interact with customers over calls on a daily basis to understand and solve their problems
• Respond to customer reviews across various platforms (Facebook, Play Store, App Store).
• Update and maintain support related documents & guides
• Identify & assess customers' needs to achieve satisfaction
• Interact with clients over chat support
• Research and prepare benchmark reports against competitors
• Work with products & marketing team to improve customer experience

Requirements & Skills

• You are proficient in written & verbal communication in English & Hindi
• You are good at documentation & reports
• You think are good at solving problems
• You see a career in Customer Support and wish to build one
• You are a quick learner. You can adapt to anything quickly and put it into action.
• You are focused and serious about work
• You think you are smarter than others
• You read books (any)
• You know how to research

Apart From Above Skills

• Warmth: Simple human kindness.
• Empathy: the ability to sense what a customer needs or wants.
• Teamwork: An inclination toward ‘‘Let’s work together to make this happen’’
• Conscientiousness: Detail orientation, including an ability and willingness to follow through to completion
• Optimism: The ability to bounce back and not internalize challenges.
• Enthusiasm, readiness to learn and grow as a person
• Analytical and problem-solving skills
• Attitude / Other characteristics such as personal characteristics
• Disciplined
• Eye for details
• Analytical mindset
• Work under strict timelines
• Team player
• Anticipating
• Punctual
• Dedicated and smart
• Presentable