Position Summary:

The Cotek is responsible for providing technical support to Service Advisors and Technicians in diagnosing and resolving complex vehicle issues. The role ensures accurate troubleshooting, adherence to service standards, and smooth workflow in the service department to achieve customer satisfaction and workshop efficiency.

Key Responsibilities:

• Diagnose and resolve technical issues in vehicles that cannot be handled by technicians alone.
• Support Service Advisors in understanding customer complaints and providing technical solutions.
• Guide and mentor workshop technicians for accurate troubleshooting and repair.
• Ensure timely resolution of repeat complaints to improve customer satisfaction.
• Conduct joint road tests with customers to identify vehicle concerns.
• Assist in warranty claim approval by providing proper technical justification and documentation.
• Coordinate with Technical Manager (RSM/ASM) for complex, unresolved issues.
• Maintain updated knowledge of vehicles, service guidelines, and new technical bulletins.
• Ensure compliance with dealership SOPs and quality standards.
• Provide feedback to the service team to reduce repeat jobs and improve first-time right repairs.

Skills & Competencies:

• Strong diagnostic and problem-solving skills in automobile technology.
• In-depth knowledge of Mahindra vehicles, systems, and service procedures.
• Ability to use diagnostic tools and software effectively.
• Excellent communication skills to interact with customers and team members.
• Leadership qualities to train and guide workshop technicians.
• Strong focus on customer satisfaction and workshop efficiency.

Qualification & Experience:

• Diploma/Degree in Automobile/Mechanical Engineering.
• Minimum 2–4 years of experience in an automobile dealership.
• Hands-on experience in vehicle diagnostics and troubleshooting.