Role Overview

The role involves ensuring smooth workshop operations, high-quality vehicle servicing, excellent customer experience, and adherence to OEM/service standards. The candidate will be responsible for managing workflow, maintaining productivity, and coordinating with internal departments to deliver efficient service.

Key Responsibilities

1. Workshop Operations

• Manage daily workshop activities, job card flow, and work allocation.
• Ensure timely vehicle servicing & repair as per SOPs.
• Monitor repair quality, road tests, and final inspection.
• Maintain workshop safety, cleanliness, and 5S standards.

2. Customer Handling

• Interact with customers to understand service requirements.
• Provide technical explanations and repair estimations.
• Handle customer complaints and ensure high CSI scores.
• Maintain regular communication on vehicle status and delivery.

3. Team Coordination

• Supervise technicians, advisors, floor controllers, and helpers.
• Conduct team training, motivate staff, and monitor performance.
• Ensure discipline, productivity, and teamwork.

4. Parts & Inventory Coordination

• Coordinate with the Parts Department for timely availability.
• Reduce pending jobs due to parts issues.
• Ensure correct parts usage and shortage management.

5. Revenue & Reporting

• Achieve labour, parts, and workshop revenue targets.
• Promote upselling of VAS, AMC, Wheel Care, RSA, etc.
• Generate daily MIS reports and submit to management.

6. Compliance & Audits

• Ensure adherence to OEM guidelines and dealership policies.
• Maintain documentation for warranty, audits, and claims.
• Follow safety standards, SOPs, and compliance norms.

Key Skills Required

• Strong technical knowledge of automobile systems.
• Good communication & customer handling skills.
• Team leadership & people management.
• Problem-solving & decision-making ability.
• Knowledge of DMS/CRM and MS Office.
• Time management & multitasking ability.

Qualifications

• Diploma/ITI/Degree in Automobile or Mechanical Engineering.
• Experience: (Specify) – typically 2 to 10+ years depending on role.
• Experience in a dealership workshop preferred.