Job Title: Service Advisor – Premium Car Brand

Location:

Ahmedabad

Experience:

Minimum 1–3 years in premium or luxury automobile service (preferred)

Job Summary:

We are looking for a customer-focused Service Advisor to deliver an exceptional ownership experience for premium car customers. The role requires strong technical understanding, excellent communication skills, and the ability to manage high-value customers while ensuring workshop efficiency, revenue growth, and brand standards.

Key Responsibilities:

Customer Experience & Relationship Management

• Welcome customers professionally and understand their service requirements
• Explain repair jobs, service packages, and maintenance schedules clearly and transparently
• Deliver a luxury-class customer experience aligned with premium brand standards
• Handle customer concerns, complaints, and escalations with empathy and professionalism
• Ensure high Customer Satisfaction Index (CSI) scores

Technical & Workshop Coordination

• Prepare accurate job cards with detailed customer complaints and technical observations
• Coordinate with technicians for diagnosis, repair timelines, and quality checks
• Ensure proper test drives before vehicle delivery
• Monitor repair progress and keep customers informed proactively

Revenue & Business Growth

• Promote value-added services such as:
• AMC / Service Packages
• Extended Warranty
• Insurance & Accident Repairs
• Accessories & Detailing Services
• Achieve individual and team service revenue targets
• Ensure optimal labour and parts billing with zero leakages

Process Compliance & Documentation

• Follow OEM and dealership SOPs strictly
• Ensure warranty documentation and approvals are completed accurately
• Maintain digital records, service history, and customer data
• Ensure first-time-right repairs and minimal repeat jobs

Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong customer-handling and conflict-resolution ability
• Good technical knowledge of premium vehicles
• Proficiency in DMS, CRM systems, and basic MS Office
• Professional grooming and brand-oriented attitude
• Ability to work under pressure and manage multiple customers

Educational Qualification:

• Diploma / Degree in Automobile Engineering (preferred)
• Any graduate with relevant automobile service experience may apply

What We Offer:

• Opportunity to work with a premium automotive brand
• Competitive salary + performance-based incentives
• Structured training & certification programs
• Career growth in service management & customer experience roles

If you want, I can:

• Customize this for Nexa / German luxury brands
• Convert it into a LinkedIn hiring post
• Shorten it for WhatsApp or job portals
• Align it with OEM audit & CSI standards

Just tell me 👍