Job Purpose

The Service Advisor acts as the primary point of contact between the customer and the workshop. Responsible for understanding customer needs, explaining repair/maintenance requirements, preparing accurate job cards, and ensuring high levels of customer satisfaction in line with premium brand standards.

Key Responsibilities

• Greet customers in a professional and courteous manner, ensuring a premium dealership experience.
• Listen to customer concerns, understand vehicle issues, and document them clearly.
• Create and explain job cards, estimates, and repair timelines to customers.
• Coordinate with technicians and workshop team to ensure timely and accurate completion of service/repairs.
• Provide updates to customers regarding job progress, additional findings, or delays.
• Conduct post-service follow-up, explain completed work, and ensure customer satisfaction.
• Promote additional services, accessories, and maintenance packages where appropriate.
• Maintain records of all customer interactions and ensure compliance with OEM and dealership standards.
• Handle customer complaints professionally and escalate when required.
• Ensure all safety, quality, and brand standards are consistently met.

Requirements

• Education: Diploma/Degree in Automobile/Mechanical Engineering or equivalent technical qualification.
• Experience: Minimum 3–5 years of experience as Service Advisor, preferably in premium/luxury automobile brands.
• Skills:
• Strong technical knowledge of automobiles.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and customer concerns with professionalism.
• Good computer skills (DMS/ERP knowledge preferred).
• Other Requirements: Valid driving license (4-wheeler mandatory, heavy vehicle preferred).

Key Competencies

• Customer Relationship Management
• Technical Understanding
• Sales Orientation & Upselling Skills
• Attention to Detail
• Problem Solving & Decision Making
• Team Collaboration

Compensation & Benefits

• Competitive Salary + Incentives
• Medical & Insurance Benefits
• Training & Development Programs from OEM
• Career growth opportunities within dealership network