Job Purpose:

The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships. The role ensures smooth communication between the dealership and customers, enhancing brand loyalty and dealership reputation.

Key Responsibilities:

• Customer Interaction & Support
• Handle inbound and outbound calls, emails, and walk-in enquiries.
• Provide information on sales, service, insurance, and accessories.
• Assist customers in booking test drives, service appointments, and resolving queries.
• Relationship Management
• Maintain continuous follow-ups with customers before and after sales/service.
• Ensure timely feedback calls post-service and delivery.
• Handle escalations with empathy and professionalism.
• Coordination & Documentation
• Work closely with Sales, Service, and Insurance teams for smooth customer experience.
• Maintain customer records in CRM software.
• Support in preparing MIS reports, feedback analysis, and CSI scores.
• Customer Experience Enhancement
• Ensure a premium customer experience at the showroom / over phone.
• Support in organizing customer engagement activities and events.
• Promote loyalty programs, service packages, and dealership offerings.

Key Skills & Competencies:

• Excellent communication skills (English, Hindi, & local language).
• Pleasant personality with customer-first approach.
• Strong coordination & problem-solving skills.
• Computer literacy (MS Office, CRM systems).

Qualifications & Experience:

• Graduate in any discipline.
• Minimum 1–3 years of experience in customer care (preferably automobile, hospitality, or retail industry).
• Freshers with excellent communication skills may also be considered.