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Guest Relations Officer

Ahmedabad
Full-Time
Junior (1 to 3 years)
1L - 4L (Per Year)

About the Job

Skills

Guest Service Management
Customer Success
  • Greets all showroom and service customers answering any questions relating to their needs and concerns.
  • Intervenes in any customer misunderstandings and offers solutions consistent with empowerment levels.
  • Attends all sales and service meetings to gather information on daily, weekly, and monthly customer goals.
  • Provides any concierge services consistent with resources and empowerment levels.
  • Plans weekly and monthly enthusiasm events and employee team building events.
  • Works with all departments to anticipate customer needs and constraints.
  • Works on service drive contacting customers for retention and loyalty opportunities.
  • Other tasks as assigned.

About the company

India's leading automobile dealership network in the premium & luxury category with 112 state-of-the-art facilities spread over 32 cities across 8 states.

Company Size

5001-10000 Employees

Headquarter

Surat

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