Company Overview

LABINDIA ANALYTICAL INSTRUMENTS PRIVATE LIMITED, a leading company in the Instruments industry, is headquartered in India and employs between 201 to 500 people. The company is dedicated to providing high-quality analytical instruments and services. More information can be found on their website at labindia.com.

Job Overview

LABINDIA ANALYTICAL INSTRUMENTS PRIVATE LIMITED is seeking a Field Services Engineer to join their team in Chennai. This is a full-time position that requires individuals who are skilled in UV/Vis Spectroscopy, PH Meter, Karl Fischer Titration, and other analytical instruments. Fluency in Tamil and a strong customer service mindset is essential for this role.

Qualifications and Skills

• Proficiency in operating and maintaining UV/Vis Spectroscopy equipment to support customer needs and ensure smooth operations.
• Hands-on experience in PH Meter calibration and troubleshooting, providing accurate and timely solutions to end-users.
• Strong knowledge and practical expertise in Karl Fischer Titration for precise moisture content analysis.
• Experience in field service operations, including installation, maintenance, and repair of analytical instruments.
• Competence in handling Annual Maintenance Contracts (AMC) to ensure continuous technical support and customer satisfaction.
• Experience and understanding of Atomic Absorption Spectroscopy (AAS) to support diverse analytical requirements.
• Excellent customer service skills, with the ability to communicate effectively and solve client issues promptly.
• Fluency in Tamil, including both spoken and written, for effective communication with local clients.

Roles and Responsibilities

• Conduct on-site installation, maintenance, and repair of analytical instruments to ensure they function optimally.
• Provide technical support and training to clients on the usage and maintenance of laboratory equipment.
• Perform routine service audits and troubleshooting to ensure analytical instruments meet operational standards.
• Collaborate with the service team to schedule and execute maintenance activities and manage service records.
• Respond promptly to customer inquiries and service requests, maintaining a high level of customer satisfaction.
• Prepare and maintain detailed service reports and documentation for completed and scheduled services.
• Assist in identifying and implementing improvements in service delivery and technical support processes.
• Stay updated on industry trends, standards, and technologies to continuously enhance service quality.