This position is for handling customer enquiries and submitting proposals on time and converting opportunity to Orders.  Ensuring customers satisfaction, supervising and managing the customer service team, training staff members to provide the highest standards of customer service. Key result areas  Review the daily in-warded enquiries, allot to the right team member in his team with clearly set requirements and timeline.  Price calculation and price verification.  Commercial Administration in coordination with Sales, CS-Technical, Design, PPC, Production, Material Management & etc., Enquiry and Quotation Management.  Coordinate with field engineers & Customers for all the details required to process the enquiry.  Ensuring on time submission of quotation.  Follow-up and conclude orders with field engineers & customers.  Ensure order confirmation sent on time with accuracy.  Planning of semi-finished goods and critical raw materials/spares.  Ensuring on time delivery of material/service to customer.  Preparing MIS reports.  Improve customer service process constantly by setting policies and standards.

Department Customer Service - (Internal Sales) 

Education DME, BE Mechanical Engineering, Automobile, Production, Electrical 

Experience 12 to 15 years of experience in the engineering industry and a minimum of 5 years’ proven experience in customer service department. 

Gender Male

Age 35-40 Years 

Contact Details: 7094690436/hr2@kukulkan.in