Company Overview

We own multiple thriving businesses, one of which is our renowned cafe, Lavender Bakery and Bites, located in Mumbai. Our cafe is dedicated to providing exceptional customer experiences through high-quality service and a welcoming atmosphere, supported by a passionate and professional team.

Job Overview

We are seeking a dynamic Training Manager for our cafe operations in Mumbai. This senior-level, full-time position requires a professional with a minimum of 4 to 6 years of experience in training and development with a specific focus on cafe handling experience. The role involves enhancing staff skills in customer service and team leadership, aligned with the cafe's operational goals. The Training Manager will play a pivotal role in ensuring service excellence, developing training programs, and evaluating performance.

Qualifications and Skills

• Proven experience in staff training and development within a cafe environment, with a track record of enhancing team skills and capabilities. (Mandatory skill)
• Demonstrable excellence in customer service, ensuring customer satisfaction and loyalty. (Mandatory skill)
• Strong team leadership skills with the ability to motivate and guide teams towards achieving operational goals. (Mandatory skill)
• Proficiency in hospitality management software to streamline cafe operations and training processes.
• In-depth knowledge of food safety regulations to ensure compliance and safety in all operations.
• Capability in performance evaluation techniques to assess team effectiveness and identify areas for improvement.
• Expertise in designing comprehensive training programs that cater to varying levels of staff experience and skills.
• Strong conflict resolution skills to effectively manage and resolve workplace issues and maintain a harmonious working environment.

Roles and Responsibilities

• Develop and implement training programs that enhance the skills and knowledge of cafe staff.
• Conduct regular performance evaluations to identify strengths and areas for improvement.
• Ensure compliance with food safety regulations and maintain the highest standards in all operations.
• Lead, motivate, and manage a team to deliver exceptional service and operational excellence.
• Collaborate with cafe management to align training initiatives with business objectives.
• Facilitate workshops and seminars to encourage continuous professional development among staff.
• Address and resolve any conflicts that arise within the team promptly and effectively.
• Stay updated on the latest industry trends and incorporate relevant practices into training initiatives.