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Customer Support Executive

Junior: 1 to 3 years
18K - 18K (Per Month)
Posted on Dec 07 2023

About the Job


Voice process
domestic voice process
customer support

Company Overview

Krishpar Technologies is one of the top HR companies in India, offering a range of solutions to 500+ employers. We cater to the hiring, productivity, and scale challenges of our clients by providing end-to-end HR services. With a focus on personalized care and unmatched quality, we help our clients fuel their growth and go beyond to new leagues.

Job Overview

We are looking for a Customer Support Executive to join our team at Krishpar Technologies Pvt. Ltd. As a Customer Support Executive, you will be responsible for resolving customer queries and providing exceptional customer service. This is a full-time position based in Bangalore, Karnataka, India, and is ideal for someone with 1 to 3 years of experience in a similar role.

Qualifications and Skills

  • 1 to 3 years of experience in a customer support role
  • Excellent verbal and written communication skills in English and Hindi
  • Experience in voice process or domestic voice process
  • Knowledge of BPO industry and customer support best practices
  • Strong problem-solving and decision-making abilities
  • Ability to handle multiple tasks and prioritize effectively
  • Attention to detail and accuracy in documentation
  • Ability to work well in a team and collaborate with cross-functional teams
  • Positive attitude and willingness to learn and adapt
  • Ability to work in a fast-paced and dynamic environment

Roles and Responsibilities

  • Resolve customer queries through phone, email, and chat
  • Provide exceptional customer service and ensure customer satisfaction
  • Assist customers in troubleshooting technical issues
  • Identify and escalate priority issues to the appropriate channels
  • Document customer interactions and maintain accurate records
  • Collaborate with cross-functional teams to resolve customer issues
  • Stay updated with product knowledge and industry trends
  • Meet or exceed customer support metrics and targets
  • Handle customer complaints and provide appropriate solutions
  • Maintain a positive, empathetic, and professional attitude towards customers

About the company

Krishpar Technologies is one of the smart platforms that offer you end to end HR services with extremely personalized care. By constantly challenging conventions and thinking alternatively, it caters to your need with pinpoint accuracy and unmatched quality. Krishpar Technologies is one of India’s top human resource companies offering a range of solutions to 500+ employers for their hiring, p ...Show More

Company Size

11-50 Employees



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