Guest Relation Executive:

Job description

You will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.

· Meet, greet and direct Guests who enter the lobby area

· Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

· Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

· Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations

· Manage, record and resolve promptly Guest or customer complaints

· Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge

· Demonstrate a thorough understanding of all facilities and services provided within the Real Estate and identify opportunities for up-selling and promoting when appropriate.

· Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

· Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget

· Maintain good communication and work relationships in all Real Estate areas

· Maintain staffing levels to meet business demands

· Attend all Reception meetings and Executive Lounge Meetings

· Comply with hotel security, fire regulations and all health and safety legislation

· Act in accordance with policies and procedures when working with front of house equipment and property management systems

· Assist with other departments, as necessary

What are we looking for

· An ability to listen and respond to demanding Guest needs

· Excellent leadership, interpersonal and communication skills

· Accountable and resilient

· Commitment to delivering a high levels of customer service

· Ability to work under pressure

· Flexibility to respond to a variety of different work situations

· Must be Fluent in English, Hindi and Kannada

Age Criteria: Max up to 35 years