1. Graduate or master’s with any stream is must.

2. Being proactive in taking up new challenges & increase scope of self-exposure

3. Strong oral & written English communications skills with problem solving ability

4. Good networking skills across the organization to get things done

5. Training skills to conduct process, refresher & basic soft skills training

6. Ability to create a challenging, fast paced team-oriented environment

7. 5-7 years of work experience in managing team at BPO/KPO

8. Ability to de-stress the work environment under pressure

9. Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet

10. Ability to learn quickly & teach members on process nuances

11. Knowledge of financial services and class action and mass tort is good to have

12. Ability to interact with confidence with US internal & external customers

13. Candidate with experience into legal process domain will be of advantage

14. Ability to review reports & take actions based on data

15. Ability to manage change

16. Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian

holiday's