Total Experience: Minimum 6 years in IT Industry

Relevant 4 years of experience in BMC

Mandatory Skills: ITSM BMC Remedy Helix Development Integrations

Notice Period: Immediate to 10 days

Mode of Interview : Virtual Discussion

Job Description--

• Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations
• Solid understanding of ITSM processes and Integration techniques.
• Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management
• Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.
• Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
• Develop and implement new functionality determined necessary to support ITIL processes.
• Smart IT knowledge & experience
• Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.
• Preventative maintenance, such as performance tuning, archiving.
• Should understand Helix architecture.
• Strong knowledge of Foundation Data
• Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors
• Able to configure Complex SRDs
• Good knowledge of Asset Management, CMDB, Approval Flow
• Experience and hands on with Web Service & Rest API integration is must.
• Good understanding of Database queries
• Open to work in 24x7 shifts.
• ITIL Foundation is mandatory.