Job Responsibilities

• Data Entry/Onboarding of claimants in Salesforce.

• Reviewing claimants bankruptcy (legal) documents, maintaining account documents/files, sending LOI, sending and responding to emails, etc.

• Coordinating with members of onshore team and departments entwined with service line. Additionally, handling communication with Trustee, Assistant US Trustee, and Bankruptcy Attorney, and firm representatives via emails/calls to resolve the lien in a timely manner without any escalation.

• Responding to all emails received personally or in mailbox within given TAT as per the SOP or 24 hours.

• Maintaining service line tracker, account documents and files with precision. Keen eye for little details and ability to flag potential problems and resolving them before they become major escalation.

• Will be responsible for overlooking junior team members’ work, addressing their queries, mentoring and shadowing them.

• Assisting team leader in maintaining as well as creation of SOP/Checklist and training material.

Additional Responsibilities

• Assist with other administrative special adhoc projects as needed.

• Coordinating with in-house teams like quality, training etc. for learning and development.

• Adhering to company policies/ARCHER principles and hence taking good care of Archer culture.

Professional Qualifications/Experience

• Bachelor's Degree (Preferably Commerce Background).

• 3+ Yrs. with international KPO predominantly working with US clients. Specifically, domains which include email communication and auditing.

• Intermediate/Advance Excel, Proficiency with Outlook, Time Management.

• Data entry skills: A typing speed of at least 40 WPM to keep up a standard level of efficiency at work. Additionally, it requires accuracy, attention to detail, and analyze/manage large amounts of data.

• Intermediate Excel (Pivot Tables, VLOOKUP, Functions, Tables, Formatting etc.).

• Proficient Outlook (Create Rules, Manage Folder, Manager Calendar, etc.).

• Communication Skills - Written & Verbal - the ability to critically assess a given body of information and draw conclusions independently.

Behavioral Skills and Abilities

• Communication Skill - Email writing.

• Flexibility.

• Learning capability.

• Senior Associate and Team Lead.

• Knowledge of US bankruptcy will be added advantage.

• Previous experience in QC and business analysis is preferable.

• Roles where coordinating with stakeholders over emails to close an action item will have added advantage.