Qualifications:

• Bachelors or master’s degree in Computer Science, Information Systems, or equivalent knowledge.

• Typically, 4-6 years’ experience.

·        Member of multiple project teams of other support or software systems engineers and internal and outsourced development partners responsible for all stages of design and development of Production ready complex products and platforms.

·        Manages and expands relationships with internal and outsourced development partners on software systems design and development.

·        Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.

·        Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.

·        Responsible for direct customer support and troubleshooting infrastructure/application issues with our partner vendors

·        Drives innovation and integration of new technologies into projects and activities in the software systems design organization.

·        Request and or help with provisioning of hardware/software Lab based infrastructure (virtual or physical) to emulate customer environments for deep level diagnostics and analysis of complex issues.

·        Provides guidance and mentoring to less-experienced staff members and L2 engineers.

·        On call as part of team rotation

Essential Technical Skills and Experience:

·        Proven Experience with Linux Operating system – Centos, RHEL

·        Ansible, Jenkins and CI/CD

·        ELK stack

·        Monitoring and alerting tools such as Prometheus

·        Good working knowledge of networking securities and protocols

·        Proven Experience with Docker technologies and supporting, maintaining and developing containerized applications advantageous

Essential Domain Experience / Knowledge:

·        Proven Experience with both supervised and unsupervised learning

·        Knowledge of Agile based development methodologies advantageous

·        Experience with Network, VPN and remote Access solutions advantageous

·        Experience / Knowledge of version control, software provisioning, configuration management, and delivery of applications using deployment tools

·        Proven deep level analytical, problem-solving skills and ability for RCA essential.

·        Proven Experience debugging complex issues and supporting large scale production-based application architectures.

·        Escalate appropriate issues to IT Partners, Product Vendors, Development Teams or Management

·        Experience in overall architecture of complex production application and software systems for products and solutions.

·        Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Personal Skills and Attributes:

·        Ability to work remotely and be available for on-call rotations.

·        Ability to communicate effectively to senior management, peers and team members

·        Ability to work and deliver in global, cross-functional, and virtual teams

·        Demonstrate a strong combination of analytical skills, intellectual curiosity and reporting acumen

·        Consulting experience / customer engagement skills desirable

·        Ability to act as a mentor, lead by example and be able to simplify communication of complex issues.

·        Ability to deliver a high standard of customer service, build strong relationships with customers, partners and stakeholders.

·        Constantly looking to self-improve on a day-to-day basis through experiences, training and certification

·        Adapts a continuous learning style