KashCom, a startup based in Kupwara, Jammu and Kashmir, dedicated to empowering millions by providing exclusive job training programs. Committed to bridging gaps in employment through personalized training in voice and accent, enhancing skills for diverse opportunities. Join us in transforming lives and creating a brighter future. #KashCom #JobTraining #Empowerment

We are looking for a dedicated Customer Support Representative to join our team and provide excellent customer service to our clients. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels (email, chat, phone, etc.). You will act as the first point of contact for customers and play a key role in ensuring customer satisfaction and loyalty. <h3>Key Responsibilities:</h3><ul><li>Respond to customer inquiries: Handle incoming customer queries via email, phone, chat, or social media in a timely and professional manner.</li><li>Problem-solving: Identify customer issues, troubleshoot problems, and provide effective resolutions.</li><li>Customer support documentation: Maintain accurate records of customer interactions, issues, and resolutions in the support system.</li><li>Escalate issues: Forward unresolved issues to the relevant departments (technical, billing, etc.) for further investigation or resolution.</li><li>Product knowledge: Stay updated on product offerings, services, and company policies to provide accurate and up-to-date information to customers.</li><li>Follow-up: Ensure timely follow-ups with customers on pending issues to guarantee customer satisfaction.</li><li>Feedback collection: Gather customer feedback and share insights with the team to improve products and services.</li><li>Collaborate with teams: Work with other departments (Sales, Marketing, Technical Support) to address customer needs effectively.</li><li>Meet performance metrics: Ensure KPIs (response time, resolution time, customer satisfaction scores, etc.) are consistently met or exceeded.</li></ul>

KashCom Placements