Responsibilities

• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• High levels of quality customer engagement ensure they reach success as soon as possible
• Identify opportunities for growth by relaying information back to the sales team
• Respond to support queries, provide answers and be the go-to guide
• Analyze customer data to improve customer experience
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between the stakeholders and the organisation
• Handle and resolve customer requests and complaints
• Management of CRM and other platforms related to delivering customer success
• Maintain existing customer success metrics and data as directed

Desired Skills & Experience

• An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
• Highly adaptable and quick to learn new information
• Highly organized and able to multi-task
• Excellent communication, interpersonal skills, ownership, accountability, interpersonal and relationship-building skills
• Knowledge of customer success processes will be a plus point
• Experience in document creation
• Strong listening skills and ability to understand others’ viewpoints
• High levels of tenacity and desire to go above and beyond
• Educated to degree level or equivalent