Genesys Engineer
Genesys Engineer67
Applications
67
Applications
Bail-Hongal
Full-Time
Mid-Level: 4 to 6 years
₹ 11 - ₹ 12 (Per Year)
Posted on Aug 23 2023
Not Accepting Applications
About the Job
Skills
CCaaS Test Engineer
genesys
PowerBuilder
javascript
json
soap
- Configure and customize Genesys Cloud platform, including designing Call Flows, routing strategies, and IVR solutions.
- Build and maintain integrations with third-party systems and APIs to ensure smooth data exchange and communication between different systems.
- Develop and maintain documentation, including technical specifications, user guides, and knowledge base articles, to ensure effective knowledge transfer and support.
- Responsible for delivery of end-to-end application, system development and maintenance.
- Primary duties may include, and they are not limited to: participate in design sessions to understand the requirements and translate them to functional design.
- Own the development cycle as per the defined business requirements and technical specifications.
- Provide technical advice and weigh in on technical decisions that impact design and the final outcome.
- Research and propose new technologies. Develops enhancements.
- Assist with QA cycle and implement fixes rapidly.
- Create and maintain technical documents such as call flows and prepare post production documents and manual.
- Perform technical design reviews and code reviews.
- Integrate with third party platform via Web Services and Genesys Cloud API libraries.
- Coordinates on-call support and ensures effective monitoring of customer test and production systems.
- Maintains technical development environment.
- Mentor others and participate in multiple projects.
- Participate and assist in setting direction at the project/service level and influence decision-making.
- Identify and propose strategies around technical problems affecting the project, communicate standards and get buy-in on solutions.
Requirements
- BS degree in Information Technology, Computer Science or related field of study Minimum of 3 years related experience
- Expert level experience with business and technical applications
- Multi database and/or multi language strongly preferred.
- Experience mentoring others, leading multiple small projects and providing troubleshooting support is preferred.
EXPERIENCE:
- 5 Years IT experience
- 3 years Genesys Cloud Experience
- Genesys Cloud Certified
- Experience with:
- Architect IVR development
- Queue Design
- Web Service/API integration
- Genesys Cloud API library
- SSO
- Speech Analytics
- Languages: Nodes, JavaScript or other scripting languages
- Rest, Soap, JSON, Agile
- Agent Desktop Design
- Callback and Voicemail
- Reporting
- Genesys Cloud Admin
Nice to haves:
- Conversational AI, Google Dialog Flow, Lex, etc
- CI/CD
- Speech Analytics
- Power BI, Snowflakes
About the company
Industry
Recruiting firm
Company Size
8 Employees
Headquarter
Tiruchirappalli
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