Bail-Hongal
Full-Time
Mid-Level: 4 to 6 years
11 - 12 (Per Year)
Posted on Aug 23 2023

Not Accepting Applications

About the Job

Skills

CCaaS Test Engineer
genesys
PowerBuilder
javascript
json
soap
  • Configure and customize Genesys Cloud platform, including designing Call Flows, routing strategies, and IVR solutions.
  • Build and maintain integrations with third-party systems and APIs to ensure smooth data exchange and communication between different systems.
  • Develop and maintain documentation, including technical specifications, user guides, and knowledge base articles, to ensure effective knowledge transfer and support.
  • Responsible for delivery of end-to-end application, system development and maintenance.
  •  Primary duties may include, and they are not limited to: participate in design sessions to understand the requirements and translate them to functional design.
  • Own the development cycle as per the defined business requirements and technical specifications. 
  • Provide technical advice and weigh in on technical decisions that impact design and the final outcome. 
  • Research and propose new technologies. Develops enhancements. 
  • Assist with QA cycle and implement fixes rapidly. 
  • Create and maintain technical documents such as call flows and prepare post production documents and manual.
  • Perform technical design reviews and code reviews. 
  • Integrate with third party platform via Web Services and Genesys Cloud API libraries.
  • Coordinates on-call support and ensures effective monitoring of customer test and production systems. 
  • Maintains technical development environment. 
  • Mentor others and participate in multiple projects. 
  • Participate and assist in setting direction at the project/service level and influence decision-making. 
  • Identify and propose strategies around technical problems affecting the project, communicate standards and get buy-in on solutions.

 



Requirements

  • BS degree in Information Technology, Computer Science or related field of study Minimum of 3 years related experience
  • Expert level experience with business and technical applications
  • Multi database and/or multi language strongly preferred.
  • Experience mentoring others, leading multiple small projects and providing troubleshooting support is preferred. 

 

EXPERIENCE:

  • 5 Years IT experience
  • 3 years Genesys Cloud Experience
  • Genesys Cloud Certified
  • Experience with: 
  • Architect IVR development
  • Queue Design
  • Web Service/API integration
  • Genesys Cloud API library
  • SSO
  • Speech Analytics

 

  • Languages: Nodes, JavaScript or other scripting languages
  • Rest, Soap, JSON, Agile
  • Agent Desktop Design
  • Callback and Voicemail
  • Reporting
  • Genesys Cloud Admin

 

Nice to haves:

  • Conversational AI, Google Dialog Flow, Lex, etc
  • CI/CD
  • Speech Analytics
  • Power BI, Snowflakes


About the company

Industry

Recruiting firm

Company Size

8 Employees

Headquarter

Tiruchirappalli

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