Job Description

• The Recovery Manager is responsible for overseeing the recovery of overdue accounts and ensuring effective debt collection strategies are in place.
• This role involves managing a team of recovery agents, developing and implementing recovery processes, and ensuring compliance with legal and regulatory requirements.
• The Recovery Manager will work closely with other departments to minimize financial losses and maintain positive customer relationships.

Requirements

Debt Recovery Management:

• Develop and implement effective debt recovery strategies and processes.
• Monitor and manage the performance of the recovery team to achieve targets and objectives.
• Ensure timely and efficient recovery of overdue accounts.

Team Leadership:

• Lead, coach, and mentor the recovery team to enhance their performance and productivity.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and motivated team environment.

Compliance and Risk Management:

• Ensure all recovery activities comply with legal and regulatory requirements.
• Identify and mitigate risks associated with debt recovery.
• Maintain up-to-date knowledge of relevant laws and regulations.

Customer Relations:

• Handle escalated cases and negotiate repayment plans with customers.
• Maintain positive relationships with customers while ensuring debt recovery.
• Resolve disputes and issues related to overdue accounts.
• Reporting and Analysis
• Prepare regular reports on recovery performance and present findings to senior management.
• Analyze recovery data to identify trends and areas for improvement.
• Implement changes based on analysis to improve recovery rates.

Collaboration:

• Work closely with other departments, such as Finance, Legal, and Customer Service, to support recovery efforts.
• Coordinate with external agencies and legal representatives when necessary.

Benefits

Career Growth