• Assertive and Delivery Mindset.
• Co-Ordination with PM’s/Architects and other internal stakeholders at Project level (for each of the projects involved).
• Interface with customers for project delivery needs. This would be a customer facing role.
• Lead Periodic project reviews – internal and external(customer).
• Quality Control on Deliverables.
• Take Ownership of team success and failures.
• Early Escalations to offshore Delivery Heads and onshore Practice Leads.
• Onboarding, offboarding of the team on need basis.
• Periodic skill set reviews based on the sales pipeline.
• Complete accountability on the delivery such as Project timeline, Scope, Quality issues, production roll out planning, resource planning etc.,
• Align with account management and program management.
• Monitor and track – Project and Practice Profitability.
• Minimize at the same time maintain effective Bench.
• People Skills
• Ability manages the conflicts within the team members.
• Motivate the team members for career growth (Career Path)
• Listen to resource concerns and provide optimal solutions.
• Persuade resources to stay within the organization.
• Technical Skills
• Project Management 
• Salesforce (preferred). Service cloud and Health cloud – any one of them is a big plus.
• Domain
• Exposure to Health Insurance Payer domain is a big plus.
• Servant Leader
• Work for them as opposed to have them work for Him/her.
• Administration 
• Time Tracking with the Team
• 1:1s
• Performance Reviews 
• Certifications Progress

Requirements

Location: Chennai | Hyderabad | Remote

Experience: 15 Yrs (10+ Yrs in Service Cloud)

Notice Period: Immediate to 15 Days

Mode: Full-Time | Contract to Hire | Contract

Contract Duration: 6-12 Months

Benefits

Career Growth 

Salary: As per industry Standards