JVW Technologies is a leading human resource services provider in India.

We have a dedicated team of professionals offering wide range of services to our client. Our services range in the areas of Recruitment, Performance Management, Organizational Structure Management and improving your HR Process, Background verification services. we customize our services as per our clientâ s requirements.

Company Overview JVW Technologies is a leading human resource services provider in India, offering a wide range of services such as Recruitment, Performance Management, Organizational Structure Management, HR Process improvement, and Background verification services. Job Overview Customer Care Officer role at JVW Technologies, a leading human resource services provider in India. Full-Time position in Bangalore Urban with less than 1 year experience required. Salary range: Competitive. Employee count: 2-10. Qualifications and Skills <ul><li>Excellent English communication skills+ Any regional langugae</li><li>Ability to handle stressful situations with patience</li><li>Experience in telecalling, customer support, BPO, voice process, or contact centers</li><li>Strong problem-solving skills</li><li>Customer-oriented approach</li></ul> Roles and Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat</li><li>Provide information about products and services</li><li>Resolve customer complaints and issues</li><li>Maintain a positive, empathetic, and professional attitude towards customers</li></ul>

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.<ul><li>Managing a team of representatives offering customer support.</li><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Selecting and hiring new staff.</li><li>Monitoring the work of individual representatives and of the team.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li><li>A bachelor’s degree in administration or a related field.</li><li>A minimum of 3 years experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Ability to lead a team.</li><li>Knowledge of CRM systems.</li><li>Computer skills.</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>

Inbound calling for customer service.Identify and assess customers needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts.Follow communication procedures, guidelines and policiesShift- Rotational(Day)working Day-6 daysEligibilty Criteria-UG/Graduates Interested Candidates can send their resume at hrbp@jvwtechnologies.in

Urgent Hiring for Customer Support Executives.Handling Inbound and outbound callsresolving Client queriesMaking call to customersAny fresher and graduates are eligible for this jobMust have excellent communication in English and HindiJob Location: BangaloreSalary upto 30k per month+ Incentive6 days workingFixed weekoff Interested candidates can send their resume to hrbp@jvwtechnologies.in or contact Dipti@6203991974

Urgent Hiring for Customer Support Executives.Handling Inbound and outbound callsresolving Client queriesMaking call to customersAny fresher and graduates are eligible for this jobMust have excellent communication in English and HindiJob Location: BangaloreSalary upto 30k per month+ Incentive6 days workingFixed weekoff Interested candidates can send their resume to hrbp@jvwtechnologies.in or contact Dipti@6203991974