Company Overview

J Technologies India Private Limited is a leading company in the electronics industry, specializing in the manufacture and sale of GPS systems, reverse cameras, and parking sensors. Situated in Chennai, the company operates with a dynamic team of 11-50 employees, dedicated to delivering innovative technology solutions. To explore more about our products and services, visit our website at www.jtrack.in.

Job Overview

We are looking for an experienced Support Coordinator for a full-time, mid-level position at our Chennai office. The ideal candidate will have 4 to 6 years of work experience and will play a pivotal role in ensuring exemplary support services for our products. This role is essential in facilitating effective communication between clients and technical teams, utilizing your expertise in GPS and electronic systems.

Qualifications and Skills

• In-depth knowledge of GPS and electronic systems (Mandatory skill), vital for offering support and troubleshooting effectively.
• Proficiency in utilizing multichannel communication platforms to ensure seamless client interactions and support task coordination.
• Strong time management skills for prioritizing tasks effectively and delivering support services within stipulated deadlines.
• Expertise in conflict resolution techniques to handle and mediate customer complaints and disputes efficiently.
• Exceptional interpersonal communication abilities to foster solid relationships with clients and stakeholders.
• Familiarity with remote collaboration tools to work efficiently with team members and clients in different locations.
• Strong problem-solving skills to identify, analyze, and resolve technical support issues promptly and accurately.
• Commitment to providing outstanding customer service and maintaining high service quality standards.

Roles and Responsibilities

• Coordinate and provide support services for all GPS and electronic products to ensure high customer satisfaction.
• Act as a liaison between clients and technical teams to address and resolve issues effectively and efficiently.
• Monitor and manage client queries through various communication channels to maintain an organized support workflow.
• Identify and document system requirements and user needs, assisting in product enhancement initiatives.
• Provide training to clients and team members on product functionalities and troubleshooting techniques as needed.
• Lead and oversee critical support projects and initiatives, ensuring successful completion within set timelines.
• Continuously gather customer feedback and relay insights to the product development team for continuous improvements.
• Maintain accurate records of support activities, documenting issues, resolutions, and updates in the tracking system.