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Customer Relationship Management Executive

Malad
Full-Time
Fresher: Less than 1 year
21K - 23K (Per Month)
Posted on May 23 2023

About the Job

Skills

Problem Solving
autonomous
Clear Communications

● To deliver world class service and go out of your way to find solu


ons and make our

Traya users delighted in a fast paced, structured customer care environment.

● Prompt with responses & give accurate solu


ons for our users over Emails & Calls


with maximum customer sa

sfac

on.

● Regular follow-ups and build and nurture rela


onships to deliver quality service over


Emails & Calls on every interac

on.


● To ensure complete ownership of customer Queries and guarantee end-to-end

sa

sfac

on with our services.


● List down necessary information and suggest best solutions that benefit the

customer keeping customer satisfaction, effectiveness, efficiency and quality on

top.

● Demonstrated consultative experience, ability to influence, resourceful

● Gather relevant informa


on from customers as required and update it accurately to


facilitate the decisioning process

● To collaborate with various teams within the ecosystem of Traya to iden

fy op

mal


solu

ons for our customers.

● To prepare observa


ons to stakeholders to help derive be

er ac

ons for con

nuous


improvement

About the company

Journey konnect's is a young company founded in 2022 is committed to offering top-notch permanent and contract staffing services to a wide range of businesses and applicants in India and beyond. Across several industries (BFSI, FinTech, Internet/E-Commerce IT, Retail, Manufacturing, FMCG), we have assisted alot of job seekers in finding the ideal position. Please contact us at info.journeykonnects ...Show More

Industry

Staffing and Recruiting

Company Size

51-200 Employees

Headquarter

Hyderabad

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