● To deliver world class service and go out of your way to find solu

ons and make our

Traya users delighted in a fast paced, structured customer care environment.

● Prompt with responses & give accurate solu

ons for our users over Emails & Calls

with maximum customer sa

sfac

on.

● Regular follow-ups and build and nurture rela

onships to deliver quality service over

Emails & Calls on every interac

on.

● To ensure complete ownership of customer Queries and guarantee end-to-end

sa

sfac

on with our services.

● List down necessary information and suggest best solutions that benefit the

customer keeping customer satisfaction, effectiveness, efficiency and quality on

top.

● Demonstrated consultative experience, ability to influence, resourceful

● Gather relevant informa

on from customers as required and update it accurately to

facilitate the decisioning process

● To collaborate with various teams within the ecosystem of Traya to iden

fy op

mal

solu

ons for our customers.

● To prepare observa

ons to stakeholders to help derive be

er ac

ons for con

nuous

improvement