Job Description:

Qualification

1. Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

2. Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc…).

3. Hands-on experience developing using JavaScript.

4. Hands-on experience working with relational databases.

5. Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules

6. ServiceNow administration experience.

7. ServiceNow Certified Application Developer is a plus.

RESPONSIBILITIES

1. Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service.

2. Uses scripting tools and Servicenow functionality to create scripts to automate rote tasks being done in Service Now.

3. Performs integrations and process automation using Servicenow Orchestration.

4. Load, manipulate and maintain data between Service-now and other systems.

5. Thorough understanding of ITIL/ITSM processes

6. Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.

7. Hands-on design, development and deployment experience with the Servicenow platform.