Primary Responsibilities

Patient Centricity

•      Ensuring therapist availability for continuous patient care across JOGO hub, JAAS centres and Home Visits.

•      Consistent scheduling of patient appointments without lag to ensure 100% adherence to treatment

•      Patient assessment, midterm & discharge report with dropouts to be monitored consistently.

•      Weekly reports including analysis, action plan and reviews to be shared with the leadership team and stakeholders.

•      Drive the culture of Good Clinical Practice (GCP) in accordance with JCI guidelines.

•      Ensure patient delight through successful treatment outcomes, quality patient reports, patient data & patient confidentiality and patient experience.

People

•      Ensure efficient use of therapist time and optimize productivity

•      Liaise with Asst. Leads, Leads, Sales & PCE to achieve organizational KPI’s

Patient Records Management

•      Compliance of the clinical team in feeding accurate patient records within the allotted time frames.

•      Validation and reconciliation of patient data on a daily basis

Strategy & Collaboration

•      Develop, Drive and Deliver operational strategies through.

a)    Digital transformation

b)    Quality initiative

c)    Partnering with insurance providers

•      Key JAAS review to be conducted along with the concerned management & the deployed therapist once in 45 days.

•      Identify bottlenecks and streamline various processes to improve overall operational efficiency.