Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

• Receive patients with warmth and provide a comfortable atmosphere for assessment and

treatment.

• Provide info related to services and tariff to the patients.

• Orients and educates patients and their families by explaining the care plans and other

information relating to the treatments.

• Pre and post-counseling for the patients undergoing the treatment plans if required.

• Address and resolve patient complaints and concerns promptly and effectively.

• Understand and action accurate data entry on a daily basis 

Handling Appointments

• Understand the CRM platform

• Comprehend detailed nuances around therapist availability and accordingly block

appointments

• Monitor delivery of care by documenting; identifying progress toward desired care outcomes;

intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

• Maintain data related to financial transactions, patient flow, and individual patient visits.

• Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

• Respect patients by recognizing their rights; and maintaining confidentiality.

• Collect patient testimonials and feedback as per organizational policy.

• Monitor and evaluate patient care metrics, identifying areas for improvement.

• TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

• Responsible to follow up on the assessment report till it gets delivered to the patient 

• Work closely with the sales team to promote patient care initiatives and success rate

• Increase in conversion ratio will be reviewed in constant interval 

*Requirement: Hindi language proficiency