Qualifications and Skills

• Extensive experience with salesforce to track customer interactions and enhance customer relationship management strategies effectively.
• Proven ability in visual merchandising to create compelling store displays that maximize sales and improve the overall customer shopping experience.
• Solid knowledge of retail management software to streamline operations and maintain an organized inventory management system.
• Effective customer relationship management skills to build and maintain strong customer relations and ensure high levels of customer satisfaction.
• Demonstrated team leadership skills to lead, motivate, and develop a sales team to achieve showroom goals consistently.
• Ability to manage inventory efficiently, ensuring optimal stock levels to meet customer demands and reduce shrinkage.
• Experience with point of sale systems to facilitate seamless transactions and manage sales data accurately.
• Competence in data-driven decision making to analyze sales trends and customer feedback to improve store performance and sales strategies.

Roles and Responsibilities

• Oversee daily showroom operations, ensuring high standards of customer service and operational efficiency.
• Manage and train staff to ensure their conformance to high customer satisfaction and sales performance standards.
• Coordinate visual merchandising efforts to optimize store layout and product displays that drive sales and customer engagement.
• Maintain accurate inventory records, track stock levels, and ensure timely replenishment of showroom supplies.
• Analyze sales figures and customer feedback to inform business strategies and increase showroom profitability.
• Implement effective marketing strategies to attract new customers and retain existing ones.
• Ensure compliance with all health and safety regulations within the showroom environment.
• Collaborate with the head office and other departments for alignment with company goals and performance benchmarks.