Qualifications and Skills

• Demonstrated expertise in customer service to address and resolve housekeeping-related requests and complaints effectively.
• Proficiency in time management to organize and prioritize tasks efficiently, ensuring timely completion of housekeeping duties.
• Proven team leadership skills to guide and motivate the housekeeping staff towards achieving departmental goals and maintaining high standards.
• Excellent communication skills to effectively convey instructions, feedback, and liaise with team members and other departments.
• Strong ability in housekeeping operations to maintain cleanliness, sanitation, and organization within the assigned premises.
• Competence in staff training to mentor and develop housekeeping staff, enhancing their skills and optimizing their performance.
• Problem-solving skills to address operational challenges promptly and implement practical solutions efficiently.
• Attention to detail to ensure all areas meet company standards of cleanliness, functionality, and aesthetics consistently.

Roles and Responsibilities

• Supervise and oversee housekeeping staff, ensuring they adhere to company standards and protocols for cleanliness and sanitation.
• Conduct regular inspections of rooms, common areas, and facilities to maintain high levels of cleanliness and functionality.
• Coordinate housekeeping tasks effectively, streamlining operations to enhance efficiency and productivity of the team.
• Train and onboard new housekeeping staff, fostering their development to deliver superior quality service consistently.
• Manage inventory and order cleaning supplies as needed, maintaining stock levels and reducing unnecessary expenditure.
• Develop and implement cleaning schedules and rotation assignments to maximize team efficiency and coverage.
• Address and resolve client complaints related to housekeeping services promptly, ensuring customer satisfaction.
• Collaborate with management to enhance housekeeping policies and procedures, driving continuous improvement initiatives.