Qualifications and Skills

• Proficiency in customer relationship management software to manage and analyze customer interactions and data effectively.
• Strong conflict resolution skills to address customer challenges and disputes efficiently while maintaining positive client relationships.
• Ability to perform data analysis to identify and understand customer needs, preferences and trends for driving service improvements.
• Experience in managing social media platforms to engage with clients and effectively promote company services and brand reputation.
• Excellent communication skills for articulating ideas clearly, handling inquiries professionally, and delivering superior customer experiences.
• Problem-solving aptitude to assess customer situations and develop effective, timely solutions to enhance satisfaction.
• Proficient in Microsoft Office Suite for preparing reports, maintaining records, and supporting customer management tasks smoothly.
• Skill in active listening to understand customer needs and concerns fully, ensuring effective and empathetic communication.

Roles and Responsibilities

• Build and maintain strong relationships with customers by understanding their needs, preferences, and feedback.
• Address customer inquiries, complaints, and requests promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to facilitate customer requests and ensure timely resolution of issues and concerns.
• Utilize CRM tools to track customer interactions, feedback, and service improvements to foster long-term customer loyalty.
• Conduct regular follow-ups with clients to ensure service satisfaction and address any ongoing queries or issues.
• Develop and implement customer engagement strategies to enhance brand loyalty and drive business growth.
• Prepare and analyze customer service reports to gain insights and recommend improvements in service delivery.
• Assist in organizing and executing customer-focused events and promotions to increase engagement and brand visibility.