Job Overview

We are hiring Fresher in the International Voice Helathcare Process, based in Bangalore Urban. This is a full-time position designed for recent graduates or those entering the workforce for the first time. As an entry-level role, it offers the perfect opportunity to begin your career with minimal prior experience. To succeed in this position, strong English communication and customer service skills are essential.

Qualifications and Skills

• Strong proficiency in English communication to effectively interact with international clients and resolve their queries efficiently.
• Active listening skills are necessary to understand customer concerns and deliver relevant solutions promptly.
• Customer service orientation to provide an exceptional support experience and ensure customer satisfaction.
• Ability to work effectively within a team environment to achieve common objectives and contribute positively.
• Strong problem-solving skills to address challenges and escalate issues when required.
• Flexibility to adapt when dealing with various client queries and adapting to dynamic work environments.
• Basic computer skills, including familiarity with using standard office software and systems.
• Eagerness to learn and grow within the role, demonstrating a proactive attitude towards personal and professional development.

Roles and Responsibilities

• Handle international voice calls and provide support to clients with professionalism and courteousness.
• Address customer queries and issues, ensuring timely resolution and maintaining customer satisfaction.
• Document customer interactions and feedback accurately for future reference and analysis.
• Collaborate with team members to enhance service delivery and share insights for continuous improvement.
• Participate in training sessions to stay updated with company procedures and client requirements.
• Meet performance targets and contribute to achieving team and organizational goals.
• Maintain confidentiality and adhere to company policies and standards in all interactions.
• Provide feedback on frequently asked questions to enhance the efficiency of the support process.